Mobile Phones Supermarket
why do some customers speak on a mobile phone when being served at a supermarket checkout?
the cashier has difficulty communicating with the customer because they are too busy talking to someone else on the phone, i know people have important phone calls to make but surely they could leave the calls till later.
true, you dont have to talk to the cashier but the cashier needs to say things to the customer like “that`ll be £14:25″ or “do you have a loyalty card?” or “are you re-using any bags?” and a few other things or in this case “can you leave the phone call for a moment?
try to overcharge them, ha! ha! nice one. i dont think i`d have the nerve to try that myself though if i was in that position.
if somebody calls them, fair enough, it`s not their fault but sometimes the customer is talking non-stop throughout the whole transaction, thankfully sometimes the customer asks them to call back in five or ten minutes as they are at a checkout. as for cashiers talking to each other, that`s also bad unless they need assistance with something.
I totally agree with you. I am a head clerk at a leading grocery chain, and that is so annoying, however we can not say anything to our customers about it, because we are here to serve the customer’s needs. I do feel however it is very rude because we have to ask the customer certain things throughout the transaction and let them know which buttons to push on the credit card terminal, etc. and they often are not paying attention and make a mistake when paying, or forget to buy items they need such as cigarettes, stamps, or ice.
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